Privacy Policy
ololand.ai is an AI market research company working to build reliable, interpretable, and steerable AI systems.
This Privacy Policy explains how we collect, use, disclose, and process your personal data when you use our website and other places where ololand.ai may act as a data controller and link to this Privacy Policy—for example, when you interact with ololand.ai or other products as a consumer for personal use ("Services") or when ololand.ai operates and provides our commercial customers and their end users with access to our commercial products, such as the ololand.ai Team plan (“Commercial Services”).
This Privacy Policy does not apply where ololand.ai acts as a data processor and processes personal data on behalf of commercial customers using ololand.ai’s Commercial Services – for example, when a commercial customer or their end user includes personal data in Inputs (defined below). In those cases, the commercial customer is the controller, and you can review their policies for more information about how they handle your personal data.
This Privacy Policy also describes your privacy rights. More information about your rights, and how to exercise them, is set out in the “Rights and Choices” section.
If you are located in Canada, please read section 8 of the Privacy Policy which applies to you.
If you are located in Brazil, please read section 9 of the Privacy Policy which applies to you.
1. Collection of Personal Data
We collect the following categories of personal data:
Personal data you provide to us directly
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Identity and Contact Data: ololand.ai collects identifiers, such as your name, email address, and phone number when you sign up for an ololand.ai account, or to receive information on our Services. We may also collect or generate indirect identifiers (e.g., “USER12345”).
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Payment Information: We may collect your payment information if you choose to purchase access to ololand.ai’s products and services.
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Inputs and Outputs: Our AI services allow you to prompt the Services in a variety of media including but not limited to the format of text, files and documents, photos and images, and other materials along with the metadata and other information contained therein (“Prompts” or "Inputs"), which generate responses (“Outputs” or “Completions”) based on your Inputs. If you include personal data in your Inputs, we will collect that information and this information may be reproduced in your Outputs.
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Feedback on your use of our Services: We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input ("Feedback"). If you rate an Output in response to an Input—for example, by using the thumbs up/thumbs down icon—we will store the related conversation as part of your Feedback.
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Communication Information: If you communicate with us, including via our social media accounts, we collect your name, contact information, and the contents of any messages you send.
Personal data we receive automatically from your use of the Services.
When you use the Services, we also receive certain technical data automatically (described below, collectively “Technical Information”). This includes:
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Device and Connection Information. Consistent with your device or browser permissions, your device or browser automatically sends us information about when and how you install, access, or use our Services. This includes information such as your device type, operating system information, browser information and web page referers, mobile network, connection information, mobile operator or internet service provider (ISP), time zone setting, IP address (including information about the location of the device derived from your IP address), identifiers (including device or advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers).
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Usage Information. We collect information about your use of the Services, such as the dates and times of access, browsing history, search, information about the links you click, pages you view, and other information about how you use the Services, and technology on the devices you use to access the Services.
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Log and Troubleshooting Information. We collect information about how our Services are performing when you use them. This information includes log files. If you or your device experiences an error, we may collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred.
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Cookies & Similar Technologies. We and our service providers use cookies, scripts, or similar technologies (“Cookies”) to manage the Services and to collect information about you and your use of the Services. These technologies help us to recognize you, customize or personalize your experience, market additional products or services to you, and analyze the use of our Services to make them safer and more useful to you.
Personal data we collect or receive to train our models.
ololand.ai obtains personal data from third party sources in order to train our models. Specifically, we train our models using data from three sources:
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Publicly available information via the Internet
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Datasets that we license from third party businesses
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Data that our users or crowd workers provide
We take steps to minimize the privacy impact on individuals through the training process.
2. Uses of Personal Data Permitted Under Applicable Data Protection Laws
We will only use your personal data in accordance with applicable laws. We rely on the following grounds where permitted under and in accordance with data protection laws, such as in the European Union (our “Legal Bases”):
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Where we need it to perform a contract with you. For example, we process Identity and Contact Data, Inputs, Outputs and Payment Information in order to provide Services to you. In circumstances where we do not have a contract with you, such as where you are an end user of our Commercial Services, we instead rely on our legitimate interests.
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Where it is necessary for our legitimate interests (or those of a third party) and your interests and rights do not override our interests. Our legitimate interests include:
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providing, maintaining and improving our products and services;
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research and development, including developing new products and features;
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marketing our products and services;
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detecting, preventing and enforcing violations of our terms including misuse of services, fraud, abuse, and other trust and safety protocols; and
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protecting our rights and the rights of others.
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Where you have given us your consent. You have the right to withdraw your consent at any time.
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Where we need to comply with our legal obligations.
We will not use your Inputs or Outputs to train our models, unless: (1) your conversations are flagged for Trust & Safety review or (2) you’ve explicitly reported the materials to us (for example via our feedback mechanisms), or (3) you've otherwise explicitly opted in to the use of your Inputs and Outputs for training purposes.
We use your personal data for the following purposes:
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To provide, maintain and facilitate any products and services offered to you with respect to your ololand.ai account, which are governed by our Terms of Service
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To communicate with you for non-marketing purposes including by sending you Services-related emails, push notifications, and other messages
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To send you marketing communications, where you have signed up to receive them
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To create and administer your ololand.ai account
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To facilitate payments for products and services provided by ololand.ai
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To prevent and investigate fraud, abuse, unlawful or criminal activity, unauthorized access to or use of personal data or ololand.ai systems and networks, to protect our rights and the rights of others, and to meet legal, governmental and institutional policy obligations
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To investigate and resolve disputes
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To investigate and resolve security issues
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To debug and to identify and repair errors that impair existing functionality
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To improve the Services and conduct research
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To de-identify personal data and train our AI models
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To enforce our Terms of Service
3. How We Disclose Personal Data
ololand.ai will disclose personal data to the following categories of third parties for the purposes explained in this Policy:
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Affiliates & corporate partners. ololand.ai discloses the categories of personal data described above between and among its affiliates and related entities.
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Service providers & business partners. ololand.ai may disclose the categories of personal data described above with service providers and business partners for a variety of business purposes, including website and data hosting, ensuring compliance with industry standards, research, auditing, and data processing.
ololand.ai may also disclose personal data in the following circumstances:
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As part of a significant corporate event. If ololand.ai is involved in a merger, corporate transaction, bankruptcy, or other situation involving the transfer of business assets, ololand.ai will disclose your personal data as part of these corporate transactions.
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Third-Party Websites and Services: Our Services may involve integrations with, or may direct you to, websites, apps, and services managed by third parties. By interacting with these third parties, you are providing information directly to the third party and not ololand.ai and subject to the third party’s privacy policy.If you access third-party services, such as social media sites or other sites linked through the Services (e.g., if you follow a link to our Twitter account), these third-party services will be able to collect personal data about you, including information about your activity on the Services. If we link to a site or service via our Services, you should read their data usage policies or other documentation. Our linking to another site or service doesn’t mean we endorse it or speak for that third party.
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Pursuant to regulatory or legal requirements, safety, rights of others, and to enforce our rights or our terms. We may disclose personal data to governmental regulatory authorities as required by law, including for legal, tax or accounting purposes, in response to their requests for such information or to assist in investigations. We may also disclose personal data to third parties in connection with claims, disputes or litigation, when otherwise permitted or required by law, or if we determine its disclosure is necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, to enforce our legal rights or the legal rights of others, to enforce contractual commitments that you have made, or as otherwise permitted or required by applicable law.
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With an individual's consent. ololand.ai will otherwise disclose personal data when an individual gives us permission or directs us to disclose this information.
4. Rights and Choices
Subject to applicable law and depending on where you reside, you may have some rights regarding your personal data, as described further below. We make efforts to respond to such requests. However, please be aware that these rights are limited, and that the process by which we may need to action your requests regarding our training dataset are complex. ololand.ai will not discriminate based on the exercising of privacy rights you may have.
To exercise your rights, you or an authorized agent may submit a request by emailing us at privacy@ololand.ai.
5. Contact Information
If you have any questions about this Privacy Policy, or have any questions, complaints or requests regarding your personal data, you can email us at privacy@ololand.ai.